Reporting to our Customer Care Manager, an exciting opportunity has arisen for Customer Care Coordinators who will play an important part in seeing us achieve our desire to continually improve our service to customers.

We are looking for someone with excellent communication and organisational skills to handle incoming telephone/letter/email enquiries and service requests. Logging/monitoring work and updating/issuing reports. The role will involve close liaison with our site offices/maintenance technicians, coordinating agreed works to ensure an efficient and professional service is maintained at all times. You will also be required to aid in administrative duties as and when required. Construction/House Building experience although desirable is not a requirement, however, Customer Service experience will be essential.

Key Responsibilities:

  • You will be allocated responsibility of ensuring that our customers receive a first-class level of service.
  • This will entail dealing with the client’s representatives to ensure both they and the customer are satisfied with the works being completed.
  • You will need to address customer complaints and concerns with empathy and professionalism.
  • You will need to be clear in your communication on what actions we will be taking to resolve any issues that arise and provide appropriate follow up to ensure customers are aware of works taking place.
  • You will need to arrange for some issues to be inspected and then arrange for our maintenance to correct issues as part of your day-to-day role. You will be responsible to ensure these appointments are kept and are closed off our system once completed.
  • You will need to be able to handle a large portfolio of customers and be able to prioritise if there is an urgent issue arising.
  • You will need to liaise with our internal departments, site management, technical, commercial to gain information to provide great customer service.
  • You will need to liaise with the commercial/finance team to make sure that all chargeable works are invoiced to the client.
  • The role will involve telephone contact, email and letter writing as part of your day-to-day tasks.

Salary £22,000 – £25,000 depending on experience

Job Category: Construction
Job Type: Full Time
Job Location: Teesside

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